Providing compassionate care in the community

Northbrook Group Practice: 0121 746 5000

We run all our surgeries via an appointment only system. Appointments can be booked online using our online services, by telephoning the surgery or at the front desk.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.

For urgent medical emergencies we operate an on the day appointment system. Emergency appointments are released every morning at 8:30, these are available to be booked both online and via the telephone. Once all emergency appointments have been filled you may be signposted to other local health care providers such as; Urgent primary care center, local pharmacies, midwife, health visitor.

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 11am. The doctor will phone you prior to visiting for further information. It is more appropriate to be assessed in a clinically sterile environment, so if you are mobile please come into the surgery to be seen.

Family Planning

We run a dedicated sexual health clinic on Monday afternoons. If you would like advice into your current method of contraceptive or would like to discuss a new method, please ask to be booked into Kate’s clinic. We offer coil insertion and implants. We strongly encourage all of our post-natal ladies to see Kate following their post-natal check with the GP.

Antenatal Care

Trisha Seymour has been our dedicated midwife at the surgery for over 20 years. Trish offers weekly clinics on Monday and Wednesdays.

Please remember to bring your green book and a urine sample to your appointment.

Mother and Baby

We see all post-natal ladies and newborns at 8 weeks. You will be contacted personally by your health visiting team shortly after the birth of your baby. All child health surveillance checks are carried out by your health visitor.

Vaccinations

Routine immunisations and travel vaccinations for all ages are available at the surgery.

For Travel vaccination, please check your vaccination requirements online at:

www.fitfortravel.scot.nhs.uk  or www.travax.nhs.uk

Respiratory Clinics

Check-ups and advice are available from practice nurses in relation to your respiratory condition.

Diabetic Clinic

Doctor lead clinics covering all aspects of diabetic care.

Phlebotomy

We offer twice weekly phlebotomy clinics at the surgery on Tuesdays and Fridays, this is in addition to the drop-in service available at Solihull Hospital.

Minor Surgery

Please contact our reception to find out more details.

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions and some vaccination services.

Our fees for these services, which are in line with BMA approved national guidelines are non-negotiable.

Please note, when a Doctor signs a certificate or completes a report, the Doctor needs to check the patient’s entire medical record to ensure that they are providing accurate information. Doctors will not be able to complete forms same day, so please ensure that you give them reasonable notice.

The practice would like repeat prescriptions to be ordered directly from the practice to ensure this process is accurate and avoids waste. We kindly ask that you use your repeat prescription request slip to order only what you need, and that you place your slip in the repeat prescription deposit box within the reception area. Tick the items you need on the right-hand section of your previous prescription form. Your prescription will be ready for collection 48 hours later. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

We cannot take repeat prescription requests over the phone neither can Northbrook Pharmacy take telephone requests for drugs, this is due to patient safety we kindly request all patients to adhere to the above statement. If you are housebound or are recovering from an operation / illness requests will be taken over the telephone by the receptionist at the surgery.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment.

Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home.

We suggest you keep the following:

  • Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
  • Mild laxatives
  • Anti-diarrhoeal medicines
  • Rehydration mixture
  • Indigestion remedy (for example, antacids)
  • Travel sickness tablets
  • Sunscreen – SPF15 or higher
  • Sunburn treatment (for example, calamine)
  • Tweezers and sharp scissors
  • A thermometer
  • A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings

Remember:

  • Keep the medicine chest in a secure, locked place out of reach of small children
  • Always read the instructions and use the suggested dose
  • Watch expiry dates – don’t keep or use medicines past their sell-by date
  • Take all unwanted and out-of-date medicines back to the pharmacy

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness or we have a supply at the front reception desk.

SC2 – Statutory Sick Pay Self Certificate

If your doctor has issued you with a sick note and you are unable to attend the surgery to request a further note, please email [email protected] with your request. You will need to include your name, dob, contact number, new duration and reason for the follow on request.

Your request will take up to 48 hours to process and your doctor may ask for you to be reviewed prior to issue.

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