The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
We have an open list and welcome requests for registration from patients living in or moving to the practice area.
You can register by completing the relevant forms which are available from our reception, this also give you chance to pop in and get to know our surgery.
Please ensure that you complete all of the sections on the forms including your NHS number and full details of your previous doctor. This will enable us to retrieve your medical notes more quickly.
These registration forms will need to be completed for each member of your family that wishes to register with our practice.
You will need to provide proof of identification and address when handing in your registration forms. You will need to provide one of the following documents from each of the lists:
Proof of Identity
Passport / Driving Licence / Birth Certificate / Marriage Certificate / Medical Card
You will be registered under one of our doctors but you are free to see any doctor for any problem.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
If you change name, address or telephone number, please visit reception to complete the change of details form. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card. Solihull Care Trust and NHS Direct can also advise you which surgeries cover your new address.
There is access for the disabled to all of our consultation rooms. Two designated parking bays are adjacent to the surgery entrance and the surgery has a ramp and wide automatic doors to allow for wheelchair access.
The area served by Northbrook Group Practice is in the locality covered by Birmingham & Solihull Clinical Commissioning Group.
BSOL CCG is responsible for ensuring that you receive all the services you need. For more information please visit their website: https://www.birminghamandsolihullccg.nhs.uk/
As a practice we like to find out the opinions of as many patients as possible and we would really appreciate your input into this. Your opinions and suggestions are a vital part of continuously improving our services.
If you are a registered patient with Northbrook Group Practice and you are interested in joining our patient participation group (PPG), then please email your name and contact details to [email protected]
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
A copy of our patient privacy notice can be found below.
The practice covers parts of Shirley, Solihull, Hall Green and Acocks Green with the postcodes B28, B90 and B91. Please ask at the reception for the exact area and boundaries.
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, we will exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialties. They are completing their specialist training as a GP.
We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private.
An increasing part of all undergraduate and postgraduate training is the use of video consultations. You will be advised when booking an appointment if the doctor will be videoing the consultation. Written consent is needed prior to seeing the doctor. The recording is used for teaching purposes only and can be deleted during or immediately after the consultation if you wish.
We aim to provide the highest standards of care and always welcome comments and suggestions to improve our service.
If you feel this had not happened, please contact Miss Emma Frost. The Practice has an in-house complaints procedure in line with NHS regulations and any member of staff will be able to give you a copy of this on request.