We run all our surgeries via an appointment only system. Appointments can be booked online using our online services, by telephoning the surgery or at the front desk.
We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.
GP appointments are released each day at 8:30am, these are available to be booked both online and via the telephone. Once all GP appointments have been filled you may be signposted to other local health care providers such as; NHS111, local pharmacies, midwife, health visitor.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 11am. The doctor will phone you prior to visiting for further information. It is more appropriate to be assessed in a clinically sterile environment, so if you are mobile please come into the surgery to be seen.
Family Planning
We run a dedicated sexual health clinic on Monday afternoons. If you would like advice regarding long acting method of contraceptive or would like to discuss a new method, please ask to be booked into Kate’s clinic. We offer coil insertion and implants. We strongly encourage all of our post-natal ladies to see Kate following their post-natal check with the GP.
Antenatal Care
We have a midwife available at the surgery on Monday afternoons and Wednesday mornings. Please remember to bring your pregnancy notes and a urine sample to your appointment.
Mother and Baby
We see all post-natal ladies and newborns at 8 weeks for a check-up and vaccinations. You will also be contacted personally by your health visiting team shortly after the birth of your baby. All child health surveillance checks are carried out by your health visitor.
Vaccinations
Routine immunisations and travel vaccinations for all ages are available at the surgery. Routine immunisations include: childhood vaccinations, pneumonia vaccinations, shingles vaccinations and annual influenza vaccinations.
For travel vaccinations, please check your vaccination requirements online at:
www.fitfortravel.scot.nhs.uk or www.travax.nhs.uk
Long-term condition Clinics
At the practice we offer annual reviews (more often if clinically necessary) with our trained clinical team to monitor health conditions such as; Diabetes, Asthma, COPD and Dementia. We also offer ‘Healthy Heart’ reviews for patients with pre-existing cardiovascular conditions.
Annual Review Clinics
We invite patients with certain conditions for annual reviews to review their health and ways in which the practice may be able to help them further, patients invited to these clinics may include those with a learning disability or a serious mental illness (SMI).
Phlebotomy
Blood tests appointments are available at the surgery with our practice phlebotomist for patients aged 16+.
Blood tests for children are available at Heartlands Hospital and Birmingham Children’s Hospital.
NHS Health Checks
NHS Health checks are available for patients aged 40-74 with no pre-existing cardiovascular conditions once every 5 years. For more information please visit: https://www.nhs.uk/conditions/nhs-health-check/
Minor Surgery & Joint Injections
The practice holds regular minor surgery clinics on site for patients who have been reviewed and referred by one of our GP’s. Some of our GP team are also able to administer joint injections for joints and conditions such as; knees, shoulders, trigger finger, carpal tunnel and plantar fasciitis. For more information, please contact the surgery.
Nursing/Health Care Assistant Clinics
Our skilled Nursing/HCA team are able to provide a variety of procedures at the practice such as; cervical screening, wound management, blood pressure checks, vaccinations and B12 injections.
Repeat Prescriptions
Prescriptions can be ordered online via your online services account or with your paper repeat prescription request slip which needs to be placed in the prescriptions ordering box in reception. Your prescription will be ready for collection 48 hours later from your designated pharmacy. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).
We are sorry but we are unable to accept prescription requests on your behalf from a pharmacy, nor are we able to take them over the phone. This is due to patient safety. If you are housebound or are recovering from an operation / illness please speak to a receptionist. We have a responsibility to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions and some vaccination services.
Our fees for these services, which are in line with BMA approved national guidelines are non-negotiable.
Please note, when a Doctor signs a certificate or completes a report, the Doctor needs to check the patient’s entire medical record to ensure that they are providing accurate information. Doctors will not be able to complete forms same day, so please ensure that you give them reasonable notice.
The practice would like repeat prescriptions to be ordered directly from the practice to ensure this process is accurate and avoids waste. We kindly ask that you use your repeat prescription request slip to order only what you need, and that you place your slip in the repeat prescription deposit box within the reception area. Tick the items you need on the right-hand section of your previous prescription form. Your prescription will be ready for collection 48 hours later. If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).
We cannot take repeat prescription requests over the phone neither can Northbrook Pharmacy take telephone requests for drugs, this is due to patient safety we kindly request all patients to adhere to the above statement. If you are housebound or are recovering from an operation / illness requests will be taken over the telephone by the receptionist at the surgery.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment.
Before you do, remember that you can treat many minor ailments such as colds, coughs and indigestion by keeping a well-stocked medicine cabinet at home.
We suggest you keep the following:
- Paracetamol and aspirin (children under 16 and people with asthma should not take aspirin)
- Mild laxatives
- Anti-diarrhoeal medicines
- Rehydration mixture
- Indigestion remedy (for example, antacids)
- Travel sickness tablets
- Sunscreen – SPF15 or higher
- Sunburn treatment (for example, calamine)
- Tweezers and sharp scissors
- A thermometer
- A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings
Remember:
- Keep the medicine chest in a secure, locked place out of reach of small children
- Always read the instructions and use the suggested dose
- Watch expiry dates – don’t keep or use medicines past their sell-by date
- Take all unwanted and out-of-date medicines back to the pharmacy
You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness or we have a supply at the front reception desk.
SC2 – Statutory Sick Pay Self Certificate
If your doctor has issued you with a sick note and you are unable to attend the surgery to request a further note, please email [email protected] with your request. You will need to include your name, dob, contact number, new duration and reason for the follow on request.
Your request will take up to 48 hours to process and your doctor may ask for you to be reviewed prior to issue.